Throughout these Terms and Conditions, the terms “Company,” “we,” “us,” and “our” refer to Health & Hospitality Supply. By accessing or using this website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you should not use this website or any of our services.

SMS Messaging

By opting in to receive SMS messages from Health & Hospitality Supply (“we,” “us,” or “our”), you agree to the following terms and conditions:

Types of Messages

By providing your phone number and opting in, you consent to receive text messages that may include:

• Customer care and support messages
• Appointment confirmations and reminders
• Service notifications and updates
• Billing or account-related messages
• Promotional and marketing messages (if applicable)

Message Frequency

Message frequency may vary depending on your interactions with us, but you can expect to receive messages periodically based on your service activity, appointments, or promotions.

Message and Data Rates

Standard message and data rates may apply to any messages sent or received. Please contact your mobile carrier for details regarding your messaging plan.

Opt-In Consent

By submitting your phone number through our website, forms, or other communication channels, you are providing express written consent to receive SMS messages from Health & Hospitality Supply.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:
STOP to any message you receive.
After opting out, you will no longer receive SMS communications unless you opt back in.

Help and Support

If you need assistance, reply:
HELP to any message you receive or contact us directly at:

• Phone: 800-200-9427
• Email: customerservice@hppes.com
• Website: https://hppes.com/

Privacy

Your information will be handled in accordance with our Privacy Policy. We do not sell or share your mobile information with third parties for marketing purposes without your consent.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the effective date.

For Orders

1. Delivery and Shipment

This Delivery and Shipment Policy (“Policy”) outlines the terms and conditions concerning the delivery of products ordered from Health and HHS.  By placing an order with us, you agree to be bound by the terms set forth herein.

2. Order Processing and Shipment Timeline

Order Placement to Shipment: HHS commits to processing your order and facilitating the shipment of the ordered product(s) within three (3) business days following the date your order is successfully placed and payment is confirmed.

Business days are defined as Monday through Friday, excluding public holidays.

This timeline pertains only to the handling and preparation of the product for shipment from our facility or the designated manufacturing facility.

Notification: You will receive a shipment confirmation notification, which may include tracking information, once the product has been handed over to the designated carrier.

3. Responsibility for Shipment and Delivery

Shipment Responsibility: Health and Hospitality Supply acts solely as a distributor and order facilitator. Once the product has been shipped, the responsibility for its safe and timely delivery, including the integrity of the packaging and product during transit, rests entirely with the product manufacturer and/or the selected shipping carrier.

Disclaimer of Liability for Shipment Failures: Health and Hospitality Supply is NOT responsible and shall not be held liable for any failures, delays, damage, loss, theft, or errors that occur during the shipment or delivery process. This includes, but is not limited to:

Delays in transit.

Damage to products while in transit.

Theft or loss of packages after they have left our facility or the manufacturer’s facility.

Any issues arising from incorrect delivery addresses provided by the customer.

Customer Recourse: In the event of a shipment failure, the customer’s recourse is directly against the product manufacturer and/or the shipping carrier. HHS will, upon request, provide any available information (such as tracking numbers and carrier contact details) to assist the customer in pursuing a claim with the responsible party.

4. General Provisions

Shipping Costs: Shipping costs will be calculated and displayed at the time of checkout.

Address Accuracy: The customer is solely responsible for ensuring the accuracy of the shipping address provided during order placement. HHS is not responsible for products shipped to incorrectly provided addresses.

By completing a purchase with Health and Hospitality Supply, you acknowledge and accept these terms regarding the three (3) day shipment window and the transfer of all responsibility for shipment failures to the product manufacturer and/or the shipping carrier upon product shipment.

5.1 Payment Terms for Online Orders (Via the Website)

Requirement: Any and all orders placed directly by a Customer through the official HPPES.com website must be paid in full at the time of purchase.

Payment Method: Accepted payment methods will be clearly displayed on the checkout page (e.g., credit card, debit card, electronic funds transfer).

Order Fulfillment: Orders will only be processed and submitted for the three (3) business day shipment window after successful receipt and confirmation of the full payment amount.

6.2 Payment Terms for Sales Representative Orders

Applicability: This term applies exclusively to orders placed by the Customer directly through a designated Health and Hospitality Supply sales representative, or through an approved purchase order (PO) system.

Net 30 Terms: All such orders are subject to Net 30 payment terms.

Definition: “Net 30” means the full invoiced amount is due and payable to HHS within thirty (30) calendar days from the date the invoice is issued.

Credit Approval: Orders placed under Net 30 terms may be subject to prior credit application and approval by HHS’s finance department. HHS reserves the right to decline Net 30 terms and require immediate payment for any order at its sole discretion.

Late Payments: HHS reserves the right to charge a late payment fee (the lesser of 1.5% per month or the maximum amount permitted by law) on any unpaid balance that remains outstanding after the Net 30 due date.

Suspension of Service: Failure to pay an invoice within the Net 30 terms may result in the immediate suspension of any ongoing or future credit terms and/or the suspension of shipment or delivery of subsequent orders.